Refunds and subscription cancellation

1. What you buy

Plus is a recurring subscription with a monthly or a yearly billing period. The price, currency and taxes are shown on the checkout page before you confirm. The subscription starts immediately after a successful payment and renews automatically at the end of each period until cancelled.

What Plus includes is listed on the pricing page and in the User agreement. The free plan with its daily limit stays available to everyone at no cost.

2. Cancellation

You can cancel at any time in your profile under Subscription ("Cancel"), through the Paddle customer portal linked from the receipt email, or by writing to us. Cancellation takes effect at the end of the paid period: you keep Plus until then and are not charged again. We do not charge cancellation fees.

Cancelling the subscription does not delete your account. Deleting the account cancels the subscription.

3. Refunds

• Right of withdrawal (EU/EEA and UK consumers): you may withdraw within 14 days of the first purchase for a full refund. By starting to use Plus before the 14 days end you agree that the service begins immediately; if you withdraw after using it, we may deduct a proportional amount for the days used, as the law allows.
• Goodwill refund: for a first monthly payment or a renewal charged within the last [14] days, we refund in full on request if you have not used Plus features materially in that period, no questions asked.
• Yearly plan: within [30] days of the charge we refund proportionally for the unused months on request.
• Service failure: if Plus did not work for a substantial time because of us, we refund or credit the affected period.
• Other cases are reviewed individually; write to us and explain.

Refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on the bank. Taxes are refunded together with the price.

We do not refund charges older than [60] days, charges on accounts closed for breach of the User agreement or Community rules, or purchases made by a person under 16 in breach of the age rule (except where the law requires).

4. Failed payments and price changes

If a renewal payment fails, Paddle retries it for up to [14] days and emails you. During that time Plus stays active; if the payment still fails, the subscription is paused and you return to the free plan without losing your data.

If we change the price of Plus, the new price applies from your next renewal after at least 30 days’ notice by email. You can cancel before it takes effect.

5. Chargebacks

Please contact us before disputing a charge with your bank: a refund through support is faster. A chargeback on a charge that was already refunded, or that is found to be valid, may lead to suspension of the account until it is resolved.

6. How to ask

Email support@soffa.tv from the address of your account with the receipt number from Paddle. We answer within [3] business days.